UK shipping charges?
All orders are sent via Royal Mail second class to keep the pricing as low as possible.
If you are outside of the UK there will be additional shipping costs which we will not know exactly until your parcel has been weighed. There will be a minimum charge of £9.50 for deliveries outside of the UK, which will be added to your shopping cart at the time of order, we will then contact you to let you know if any more is needed. If you would like an estimated cost of delivery before you place your order email us at firstname.lastname@example.org
How long does delivery take?
Orders will usually be posted within 5 working days of being placed. Although you should receive your order within 10 working days of placing it, please allow up to 14 working days before contacting us as Royal Mail deliveries can take longer, especially during busy periods such as Christmas.
International delivery times vary but all parcels are sent tracked and signed for and you will be emailed a tracking number.
How do I know if my order has been shipped?
You will receive a dispatch confirmation email to confirm your order has been posted.
Can I track my parcel?
Currently, to keep shipping costs to a minimum, only international deliveries are tracked.
Do I have to have my order delivered to my billing address?
We provide the option to ship orders made through our website to a different address from the one at which your card or PayPal account is registered. For security reasons we may contact you to verify your details before shipping to a different address. We reserve the right to ignore your requested shipping address and deliver your order to your billing address.
Can I change the delivery address after I have placed my order?
Maybe. If you have made a mistake with your delivery details then contact email@example.com immediately and we will update them if we can. If the order has already left us then the delivery address cannot be changed. If this happens we will need to wait for the parcel to be returned to us and then post the parcel out again at your expense.
What happens if I’m not home when my order is due to be delivered?
As no signature is required Royal Mail will post through your letterbox if possible. If the parcel is too large for your letterbox it will usually be left with a neighbour or returned to your local sorting office.
Why hasn’t my order arrived yet?
International shipments can occasionally take longer than expected. Goods can be held up in customs or there can be delays during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 14 working days from you receiving your despatch email then please contact firstname.lastname@example.org and we will investigate for you.
Check first that you haven’t been left a card from the couriers.
What happens if my parcel gets lost?
Things occasionally go missing in the post. Our policy is to give you a full refund or to send a replacement once the required time has passed, stated by the relevant shipping company in their terms.
If the reason a parcel takes longer than expectd to arrive, or gets lost, is because the address given was incorrect or incomplete we cannot accept any liability for this. We will however try to help in these situations.
Generally we need to wait 10 days from dispatch to begin this investigating missing parcels.
Do you deliver to PO BOX addresses?
No. Because of the high risk of fraud we are unfortunately unable to deliver to PO boxes.